CERAMIC COATING TERMS & CONDITIONS

Last updated: April 30, 2026

Important Customer Information

Ceramic coating is a liquid-applied protective layer that bonds to the surface of the vehicle to provide enhanced protection, gloss, and ease of maintenance.

Ceramic coating is not a physical barrier, does not prevent all damage, and is not a substitute for Paint Protection Film (PPF).

By booking this service, the customer confirms they have read, understood and accepted the terms below.

1. Nature of Ceramic Coating

Ceramic coating enhances:

  • Gloss and depth

  • Hydrophobic properties

  • Ease of cleaning

  • Resistance to environmental contamination

However, it does not make the vehicle damage-proof.

2. What Ceramic Coating Does NOT Do

Ceramic coating does not:

  • Prevent stone chips

  • Stop scratches

  • Eliminate swirl marks

  • Protect against impact damage

  • Replace PPF

The customer accepts that:

Ceramic coating is a maintenance aid, not a protective shield.

3. Surface Preparation

The final result of a ceramic coating depends entirely on the surface underneath.

This may require:

  • Decontamination

  • Machine polishing

  • Paint correction

If defects remain in the paint, they will be visible beneath the coating.

4. No Perfection Guarantee

Ceramic coating does not hide defects.

The customer accepts:

  • Swirl marks, scratches and chips may remain visible

  • Finish is only as good as the underlying paint

  • Minor imperfections may be present

5. Application Process

Ceramic coating is applied by hand and cured over time.

During this process:

  • Minor high spots may occur

  • Slight variation in finish may occur

  • Environmental factors may affect curing

All work is carried out to industry standard, not perfection standard.

6. Curing Period

After application, the coating requires time to cure.

The customer must:

  • Avoid water exposure for at least 24–48 hours

  • Avoid washing for 5–7 days

  • Avoid chemicals during initial curing

Full curing may take up to 2–4 weeks.

7. Aftercare Requirements

To maintain the coating, the customer must:

  • Use correct washing methods

  • Avoid harsh chemicals

  • Avoid automatic car washes

  • Maintain the vehicle regularly

Failure to follow aftercare may reduce coating lifespan.

8. Warranty Limitations

Some coatings come with manufacturer-backed warranties.

These typically cover:

  • Product failure (when maintained correctly)

Warranty does not cover:

  • Poor maintenance

  • Incorrect washing

  • Environmental damage

  • Scratches or swirl marks

  • Water spotting

  • Contamination damage

Proof of maintenance may be required.

9. Longevity

Coating lifespan depends on:

  • Maintenance

  • Usage

  • Environment

  • Mileage

  • Storage conditions

Stated durations (e.g. 3-year, 5-year) are maximum expected lifespans, not guarantees.

10. Deposits & Payments

A deposit may be required to secure booking.

Final payment must be made before vehicle collection.

Deposits are non-refundable where preparation or materials have been allocated.

11. Timeframes

Completion times are estimates only.

Delays may occur due to:

  • Preparation work

  • Paint condition

  • Environmental conditions

12. Liability

We are not liable for:

  • Pre-existing defects

  • Paint failure

  • Mechanical issues

  • Personal belongings

13. No Refund Policy

Ceramic coating is a bespoke service.

Once applied:

No refunds will be issued.

We reserve the right to assess and rectify genuine issues.

14. Legal Acceptance

By proceeding, the customer confirms:

  • Ceramic coating does not prevent damage

  • It does not replace PPF

  • It does not remove or hide defects

  • Proper maintenance is required

  • Lifespan depends on care

  • No refunds are issued based on misunderstanding of product capabilities